Shipping policy
Welcome to Kidzzcraft.shop. We understand that receiving your order on time is important, and we work hard to make the shipping process smooth and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
After your order is successfully placed and payment is confirmed, our team begins preparing it for shipment.
- Standard processing time: 2 days
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festivals, sales, or periods of unusually high demand, processing may take slightly longer than usual.
You will receive a confirmation email once your order has been packed and dispatched.
2. Shipping Methods
We partner with trusted courier and logistics providers to deliver your orders safely.
Depending on your location, available shipping options may include:
- Standard Shipping
- Express Shipping (if available)
- Priority Delivery (where applicable)
The shipping option selected during checkout will determine the estimated delivery schedule.
3. Delivery Timeframes
Estimated delivery times begin after your order has been dispatched.
- Metro cities: 7 Business days
- Other cities and towns: 7-10 business days
- Remote or difficult-to-reach areas: Delivery times may vary depending on courier service availability.
These timelines are estimates and may occasionally change due to factors outside our control.
4. Shipping Charges
Shipping charges are calculated during checkout.
- Standard Shipping:50
- Express Shipping (if available):100
- Free Shipping: Available on eligible orders above 700 if applicable.
Any applicable shipping charges will be displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Your tracking number
- A link to track your shipment
Tracking information may take up to 24–48 hours to become active after dispatch.
6. Delivery Issues and Delays
While we work closely with our delivery partners, occasional delays can occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Courier operational delays
- Natural disasters
- Government restrictions
- Incorrect or incomplete delivery addresses
If your order is significantly delayed or you experience any delivery issue, please contact us at sm8341578@gmail.com, and we'll do our best to assist you.
7. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed because:
- The customer is unavailable,
- The delivery address is incorrect or incomplete, or
- The shipment remains unclaimed,
the package may be returned to us. Additional shipping charges may apply if reshipment is requested.
8. International Shipping
Currently, Kidzzcraft.shop ships only within India. We are working toward expanding our delivery network and hope to offer international shipping in the future.
We also ship to selected international destinations.
Please note:
- Delivery times vary by country.
- Customers are responsible for any customs duties, import taxes, or local charges imposed by their country's authorities.
- International shipping charges are calculated during checkout or shared before dispatch.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing an order.
If an incorrect address, postal code, or contact number is provided, delivery may be delayed or unsuccessful. Please contact us immediately if you notice an error after placing your order. While we'll try to help before dispatch, changes cannot always be guaranteed once the shipment has been handed over to the courier.
10. Need Help?
If you have any questions about shipping or your order status, we're happy to assist.
Store Name: Kidzzcraft.shop
Email Address: sm8341578@gmail.com
Thank you for choosing Kidzzcraft.shop. We appreciate your trust and will do our best to ensure your order reaches you safely and on time.